Empower your agents with a 360-degree view of the customer.
Cubastion’s implementations allow you to provide a detailed history of marketing, sales, and service efforts, in addition to customer characteristics and preferences, allowing you to make the most of each customer interaction.
With additional experience in integrating contact centres, we help you position Siebel CRM as a centralized customer service solution across your enterprise.
Cubastion empowers you to design, implement and rollout exhaustive customer service business processes. Be it seamless contact centre integration with IVR, a 360 degree customer view or case management.
Cubastion is among a very small number of specialized Siebel CRM Oracle Gold Partners in SME.