From first contact right through to final settlement, never letting your channels waver.
Claim Management is the Service component of the Insurance industry CRM cycle. It is the key that determines how your customers perceive your brand – and of paramount importance here, is hassle free claim settlements.
Hassle free claim settlements imply robust integrated processes across channels. These channels include call centres that serve as a first point-of-contact for the customer, the subsequent intimation channels for the claims, and the settlement channels. Our experience with Insurance clients help to empower your organization with a unified Siebel powered, centralized and integrated claim management system to handle the following:
- Claim initiation
- Surveyor appointments
Cubastion is among a very small number of specialized Siebel CRM Oracle Gold Partners in SME.