Eliminate the customer’s biggest worry, service them right.
A pillar of every successful manufacturing business is its after-sales service. It is one of the biggest factors that affects a manufacturer’s brand perception. With ever-shrinking margins on the product itself in these highly competitive markets, the focus on service has only increased. Field service is a collection of processes that help you standardize your after-sales business processes. It empowers organizations to standardize its Service standards across all its channels and thus offer a unified view of its brands.
Cubastion’s experience with manufacturing brings in expertise and experience in handling myriad field service challenges.
- Automotive manufacturers thrive to streamline quick turnaround of car services. We can offer a standardized Siebel application to your Service partner for hassle free service booking, job-card handling, access to vehicle service history, integrated warranty checks and of course, company specific process automation.
- Consumer durable goods manufacturers, on the other bank on quick turnaround in the management of a large volume of customer tickets and their efficient distribution across its service channels based on the required skill sets. We help you centralize processes to ensure response time as well as meeting part requirement. By putting all the strings in your hands, we offer you flexibility in meeting even the most demanding customer needs.
Get in touch with us to understand how you may enhance your field service programs through Cubastion’s service portfolio.
Cubastion is among a very small number of specialized Siebel CRM Oracle Gold Partners in SME.