Agentforce: Transforming Enterprise Customer Engagement with Intelligent Automation

Introduction In today’s fast-paced enterprise landscape, customer expectations are rising—and service teams are under more pressure than ever to deliver accurate, empathetic, and real-time support. Enter Salesforce Agentforce, a generative AI-powered assistant built directly into Service Cloud to empower human agents with real-time intelligence, automation, and guided responses. Agentforce is part of Salesforce’s broader Einstein […]