English
JapaneseIMPACT STORIES
FUSION
Next-Generation Social Intranet Platform Driving Enterprise-Wide Collaboration at MFTBC
Company Name
FUSO
Industry
Automobile
Impact
Transforming workplace collaboration with a unified AI-accelerated intranet platform
Application
Web Application
Background
Mitsubishi Fuso Truck and Bus Corporation (MFTBC) was operating two separate internal platforms-DTA One and the Daimler Social Intranet-each serving different communication and collaboration needs across the organization. While both platforms supported internal engagement, they operated independently, resulting in fragmented user experiences, duplicated efforts, and inefficiencies in content management. As MFTBC progressed through its organizational transition and separation from Daimler systems, continued reliance on Daimler-owned platforms was no longer sustainable. MFTBC required an independent, unified digital workplace platform that could centralize communication, improve accessibility, preserve organizational knowledge, and provide full ownership and control of its internal collaboration ecosystem. To address this, MFTBC initiated the development of FUSION-a modern enterprise social intranet platform designed to unify communication, collaboration, and employee engagement across both web and mobile channels.
Challenges Faced
Technical Challenges
Legacy Platform Reverse Engineering
Re-engineering and modernizing legacy JIVE-based platform capabilities without direct backend/platform access or complete system documentation
Complex Data Migration & Reconstruction
Migrating large volumes of fragmented legacy data-including users, posts, spaces, media assets, and application records-while preserving relationships, structure, and usability
Scalable Migration Pipeline Design
Designing scalable migration and synchronization pipelines capable of handling structured and unstructured enterprise content with minimal disruption
Parallel SDLC Execution
Coordinating parallel execution of development, migration, integration, and testing streams within a compressed delivery schedule
Enterprise-Grade Performance & Security
Ensuring enterprise-grade security, performance, scalability, and mobile responsiveness under accelerated implementation timelines
Cross-Platform Experience Consistency
Maintaining platform consistency and data integrity across both web and mobile experiences during continuous feature rollout
Business Challenges
Organizational Platform Transition
Driving organizational transition from multiple legacy collaboration platforms to a single unified digital workplace without impacting employee engagement
Stakeholder Alignment Across Business Units
Aligning diverse stakeholder expectations and communication needs across departments, business units, and employee groups
Change Management & User Adoption
Managing change adoption for employees accustomed to existing Daimler ecosystem platforms and workflows
Unified Employee Experience Design
Consolidating enterprise communication, collaboration, and employee services into a simplified and intuitive user experience
Time-Constrained Separation Execution
Operating under strict separation timelines during the Daimler transition, requiring rapid decision-making and execution alignment
Business Continuity During Migration
Ensuring uninterrupted access to critical organizational knowledge and internal communication channels during platform migration and rollout
Solutions
Cubastion designed and implemented FUSION as a unified enterprise social intranet platform that consolidated MFTBC’s legacy communication and collaboration systems into a single scalable digital workplace. The platform was built to support enterprise-wide communication, collaboration, content management, and employee engagement across both web and mobile channels while enabling seamless transition from Daimler dependent platforms. The solution combined modern user experience design, centralized content governance, multilingual accessibility, and AI-accelerated delivery practices to achieve rapid implementation within the required timeline.
Enterprise Communication & Collaboration
1. Employees can create , share, and engage
with posts, updates, and announcements
across the organization
2. One-on-one messaging enables direct
employee interaction and communication
3. Activity feeds and notifications keep
employees informed and connected in real
time
Spaces & Communities
1. Spaces provide structured collaboration
environments for departments and official
teams
2. Groups enable formal and informal
employee communities based on interests,
initiatives, and collaboration needs
3. Dedicated communication channels support
leadership-driven organization-wide
announcements
Centralized Information Access
1. Organizational news, discussions,
documents, and media are accessible
through a unified platform experience
2. Legacy utilities and employee services from
DTA One were consolidated into a
centralized “More” section for simplified
access
User & Role Management
1. Role-based access control enables secure
administration and controlled access across
different user groups
2. Administrators can manage users,
permissions, and organizational access
policies centrally
Centralized Content Management System (CMS)
1. Business teams can independently create,
manage, and publish organizational content
without technical dependency
2. HR, IT, Communications, and other
departments can create categories and
manage announcements, policies,
campaigns, and employee updates through
a centralized administration interface
3. The platform supports employee-focused
content and services such as cafeteria
menus, wellness initiatives, organizational
updates, and internal engagement
programs
Multilingual Platform Accessibility
1. US ION was designed as a multilingual
platform to support MFTBC’s diverse
workforce across different regions and
employee groups
2. Users can consume and manage content in
multiple languages, improving accessibility,
inclusivity, and enterprise-wide
communication effectiveness
Business Outcome
Annual Cost Savings
8.8 M JPY annual savings achieved through consolidation of legacy platforms into a unified system.
Publishing Effort Reduction
240 hrs/year reduction in content publishing efforts through streamlined workflows and centralized management.
Content Migration Scale
14,000+content items migrated while preserving organizational knowledge and continuity.
Digital Workplace Consolidation
1,500 entries & 140 spaces consolidated to enable a unified and structured digital workplace.
User Onboarding Success
5,000+users successfully onboarded from Day 1 with seamless transition from legacy systems.
Accelerated Platform Delivery
4 mths. to deliver a fully operational web and mobile platform.
Faster Development Cycles
~70% faster development cycles achieved through Al-assisted implementation, accelerating overall project execution.
