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Service Training Module
Empowering Enterprise by Maximizing Competitiveness and Client Satisfaction Through Integrated Customer Data
Company Name
Hyundai
Industry
Automotive
Impact
Digitized dealer training workflows within GDMS for better efficiency and visibility
Application
Service Training Module
Background
Hyundai AutoEver India Limited (HAEI) - the IT implementation arm responsible for GDMS - manages service training programs across a wide network of Hyundai dealerships. These programs include technical certifications and non-technical courses that determine the skill readiness of service employees across regions. Prior to this implementation, the entire training process operated outside GDMS - relying on offline channels, physical attendance sheets, paper-based exam records, and scattered Excel files. With no system-driven eligibility logic or course-to-employee mapping, tracking workforce readiness was labor-intensive, error-prone, and opaque. fragmentation, Cubastion, as HAEI's technology implementation partner for GDMS, identified the opportunity to bring the full training lifecycle into the system - eliminating improving data accuracy, and giving all stakeholders real-time visibility into training operations.
Challenges Faced
Business Challenges
Manual Training & Attendance Tracking
Manual tracking of nominations, attendance, and exam results across Excel sheets and paper records - resulting in data errors and lack of reliable historical data
Lack of Centralized Training Visibility
No centralized visibility for administrators and dealers into employee training status, eligibility, or progression
Manual Employee Nomination Process
Absence of a nomination engine led to manual, often incorrect selection of employees - irrespective of prerequisite completion
No Course-to-Employee Mapping
No course-to-employee mapping in the system, making long-term performance tracking nearly impossible
Poor Stakeholder Coordination
Poor coordination among trainers, business users, and dealers due to the absence of a shared real-time platform
Lack of Dealer Accountability Mechanism
No structured mechanism to impose penalties on dealerships for employee absenteeism, reducing accountability
Technical Challenges
Live GDMS Workflow Integration
Integrating a new training workflow into an existing, live GDMS environment without disrupting dealer operations
Eligibility-Based Auto-Nomination Engine
Designing and implementing an eligibility based auto-nomination engine with complex business rule logic
Automated Attendance Penalty Calculation
Building an automated default debit calculation system tied to attendance records
Digital Adoption of Offline Processes
Driving user adoption from entrenched offline processes to a fully digital module
Phased Rollout Without Operational Disruption
Ensuring phased deployment without impacting ongoing training programs
Solutions
Cubastion designed and deployed the Service Training Module as a fully integrated enhancement within GDMS - covering the complete training lifecycle without requiring any external applications or third-party tools.
Course Management
Admins can create and configure technical and non-technical courses, define prerequisites, capacity, and target audience - with each course logically mapped in the system to track employee participation and history.
Batch Scheduling & Management
Trainers can schedule batches against defined courses, setting dates, venues, capacity, and trainer details - all visible to stakeholders through a calendar dashboard.
Eligibility-Based Auto-Nomination
A backend nomination engine automatically shortlists qualified employees based on business-defined criteria such as prior course completion and exam scores - eliminating manual selection and ensuring the right candidates attend the right training.
Attendance Tracking
Daily attendance is captured within the system by trainers, providing real-time participation visibility to dealers and administrators.
Result & Performance Management
Exam scores, pass/fail status, and trainer remarks are recorded in the system, enabling long-term employee performance tracking against training roadmaps.
Default Debit Handling
When nominated employees are absent without valid reason, the system automatically calculates and imposes a financial debit on the respective dealership - driving accountability and discipline around training participation.
Calendar-Based Dashboard
A visual calendar interface allows admins, trainers, and dealers to view upcoming, ongoing, and completed batches - enabling proactive planning and capacity management.
Business Outcome
Work - load Automation
90% reduction in trainer workload
Training Visibility
100% visibility of course, attendance, and result
Training Efficiency
75% improvement in training efficiency
Absenteeism Control
100% reduction in absenteeism
Aadhaar Verification
80,000+ profiles verified across dealerships
Workforce Optimization
25% reduction in unwanted manpower
Training Growth
35% increase in training volumes
Batch Utilization
30% achieved nominee replacement
