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TCO Calculator
Modernizing and Stabilizing FUSO's EV Total Cost of Ownership Platform Through Continuous Innovation and Operational Excellence
Company Name
FUSO
Industry
Automotive
Impact
Improved platform reliability, scalability, and dealership adoption
Application
TCO Calculator
Background
FUSO developed the TCO Calculator as a strategic sales enablement platform to help dealership teams demonstrate the long-term cost benefits of eCanter electric vehicles compared to diesel alternatives. The platform supports data driven customer discussions by analyzing ownership costs across fuel, maintenance, taxation, subsidies, and vehicle lifecycle factors. As the platform evolved, operational challenges, data maintenance issues, and system reliability concerns began impacting user confidence, creating a need for platform stabilization, optimization, operational long-term and governance.
Challenges Faced
Business Challenges
Loss of Dealer Confidence and Platform Adoption
Persistent performance issues, system instability, and unresolved incidents reduced dealership trust in the platform, limiting its effectiveness during customer sales interactions.
Inaccurate and Outdated Cost Data
The platform relied on frequently changing fuel prices, electricity rates, subsidies, and taxation parameters, creating challenges in maintaining accurate and reliable TCO calculations
Limited Governance of Business Changes
The absence of a structured process for managing pricing updates, regulatory changes, and enhancement requests delayed business responsiveness and platform evolution.
Operational Inefficiencies and Support Gaps
Lack of SLA-driven support, transparent communication, and incident governance created around uncertainty resolution and platform reliability. issue
Scalability and Cost Management Concerns
The platform needed to support future growth in dealership usage while controlling costs and infrastructure maintaining performance.
Technical Challenges
Legacy Application Stabilization
Taking ownership of a legacy application with limited incidents, unresolved documentation, and accumulated technical debt required a comprehensive audit and remediation effort.
Performance and Reliability Constraints
Application instability, upload failures, and inconsistent performance negatively impacted user experience and operational efficiency.
Data Accuracy and Maintenance Complexity
Maintaining accurate cost models required robust processes for updating and validating multiple external data points impacting TCO calculations.
Cloud Infrastructure Optimization
The Azure environment required resource optimization and governance improvements to balance performance, scalability, and cost efficiency.
Monitoring and Operational Readiness
The platform lacked proactive monitoring, structured incident management, and preventive capabilities maintenance enterprise-scale for necessary operations.
Solutions
Cubastion took ownership of the TCO Calculator as the primary technology and AMS partner - conducting a full stabilization and audit on handover, followed by structured enhancement cycles and a long-term AMS framework - operating on the platform's existing Azure stack (React JS frontend, .NET Core backend, Azure SQL, Azure Key Vault, Azure Front Door, and Azure App Insights).
Platform Stabilization and Reliability Improvement
Cubastion conducted a comprehensive platform assessment, resolved inherited established issues, a stable operational baseline, and improved overall system reliability to restore business confidence.
Data Accuracy and Business Rule Governance
Structured processes were implemented to manage fuel prices, electricity rates, subsidies, vehicle specifications, and regulatory parameters, ensuring accurate and up-to-date cost simulations.
User Experience and Sales Enablement Enhancement
The platform experience was refined through improvements to simulation workflows, reporting capabilities, administration functions, and overall usability, enabling more effective customer-facing sales discussions.
Cloud Infrastructure Optimization and Scalability
Azure resources were optimized and restructured to improve operational efficiency, reduce infrastructure costs, and support future growth without proportional increases in spending.
Operational Governance and Change Management
A structured framework for incident management, change requests, prioritization, deployment, testing, and communication was established to improve transparency and responsiveness.
Enterprise AMS and Continuous Improvemen
A proactive support model was introduced encompassing monitoring, SLA governance, preventive maintenance, root cause analysis, and continuous platform enhancement.
Business Outcome
Infrastructure Cost Optimization
25% Reduction in Azure infrastructure TCO through resource optimization and architectural improvements.
Platform Scalability Enhancement
3X Increase in platform scalability without proportional growth in infrastructure costs.
Storage Cost Optimization
35% Reduction in storage costs through lifecycle management and optimized cloud storage strategies.
AMS Efficiency Improvement
30% Reduction in annual maintenance effort through proactive monitoring and structured support processes.
Reduced Manual Support Dependency
80% Reduction in manual intervention required for upload failures and recurring operational issues.
Data Accuracy and Platform Reliability
24x7 Continuous monitoring, ensuring accurate cost calculations & uninterrupted platform availability.
