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JapaneseImpact Stories
Mitsubishi FUSO's Transformation with eCommunity Platform
Boosting collaboration and efficiency with Cubastion's secure and user-friendly eCommunity platform
Company Name
Mitsubishi FUSO
Industry
Automobile
Location
Yokohoma, Japan
Implementation
Zero Defect eCommunity
Platform
THE STORY
Mitsubishi FUSO, a leader in commercial vehicles, prioritizes innovation and knowledge exchange. To address inefficiencies in manual data handling, FUSO partnered with Cubastion to develop the eCommunity platform, which enhances knowledge sharing within their Zero Emission Transportation initiatives.
Challenges Faced
Knowledge Management
Mitsubishi FUSO faced challenges with scattered information across PDFs, PPTs, and the intranet, leading to knowledge silos within departments and limited reach of presentations.
Geographical Imapct
As a global company, language barriers posed significant challenges for Mitsubishi FUSO, hindering access and understanding of very crucial information, particularly for non English speakers who experienced inconsistent user experiences.
Security & Compliance
Manual data management practices at Mitsubishi FUSO raised concerns over data accuracy and compliance, while the lack of centralized access control heightened security risks.
The Solution
eCommunity Platform
We created an eCommunity Platform that authenticated access through Single Sign-On ensuring seamless access and enhanced security that provided support for multilingual language switching, ensuring a consistent user experience for diverse global audiences. Cubastion's ticket system facilitated detailed issue reporting and resolution, ensuring swift responses and user satisfaction. Cubastion integrated an automated chatbot that provided instant answers, streamlined information access, and enhanced user support. Finally, we crafted a data visualization and analytics dashboard that helps provide a snapshot view of activities.
Business Outcome
Accelerated Innovation and Collaboration
Improved efficiency by breaking down knowledge silos, fostering seamless cooperation, and empowering a diverse workforce, leading to fresh ideas and global-scale innovation.
Increased Employee Engagement and Productivity
Personalized content delivery and streamlined communication, resulting in greater satisfaction, deeper engagement, and optimized task focus.
Quicker decision-making and problem-solving capabilities
Timely access to information, collaborative knowledge sharing and efficient issue resolution, reduced inaccuracies due to data mismanagement, minimizing downtime, and amplifying overall productivity.
“We are pleased to have a tailored solution to resolve our FUSO's information and app integration challenges. Cubastion's flexible and scalable eCommunity solution helped us navigate the real-time information exchange, offering competitive advantages and faster decisions. Our staff is happy to use the user- friendly platform”
