English
JapaneseImpact Stories
ITGI's Digital
Transformation Journey
Streamlining Portals, Simplifying Systems
Company Name
Iffco Tokio General Insurance
Industry
BFSI
Location
Gurgaon, India
Impact
Transformational Efficiency Enhancement
Application
ITGI Portal
Background
Digital adoption for streamlined policy creation, effective claims handling, and regulatory compliance are essential for any major player in the insurance sector today. IFFCO-Tokio General Insurance Company Limited (ITGI), a key player in the industry, needed to enhance efficiency in policy creation and claims settlement for various insurance products, including motor, non motor, and health.
Challenges Faced
Complex Web of Technologies
A complex system of technologies, including PEGA, P400, Oracle, and CRM, made the motor policy processes intricate and vulnerable. A failure in one system could disrupt the entire policy creation process.
Intricate Backend Processes
The backend processes for both motor and non motor policies were complicated, causing inefficiencies in the policy purchase and claims settlement.
Mandatory Customer C-KYC Implementation
The industry's regulatory landscape evolved with the mandatory implementation of Customer C-KYC.
The Solution
IDIT-CRM Integration
Cubastion initiated a step by step integration of IDIT with CRM. The integration reduced dependencies on multiple systems.
Angular Portal
We developed an Angular Portal specifically tailored for motor claims. The portal seamlessly integrates with direct purchase channels and BIMA app for agent access, enhancing accessibility across various platforms.
Comprehensive Integration
Our team extended solutions beyond motor policies, like integrating IDIT with PEGA for health policies and using P400 for non-motor policies. Additionally, contact creation for motor policies is initiated in P400, simplifying the process for individuals purchasing both motor and nonmotor policies.
C-KYC and Local Repository Management
We designed solutions to seamlessly integrate ITGI's local repository, Trackwiz, and CRM, allowing users to search, populate, and create/ update C-KYC details efficiently.
Business Outcome
Enhanced Efficiency in Policy and Claim Management
By automating key processes like contact creation, policy updates, and claim handling, Cubastions services significantly streamline ITGI's operations. The ability to search and update contacts, assign service providers, and manage payments directly within the CRM portal enhances efficiency, reducing the time and effort required for policy and claim management.
Comprehensive and Real Time Client Information Access
Cubastion’s integration solutions allow ITGI users to access comprehensive client information and transaction history in real time. This facilitates better customer service by enabling quick retrieval of client details and updates, whether dealing with new policies, claim settlements, or third party claims, ensuring a smoother and more responsive customer experience.
