English
JapaneseSUCCESS STORY
FUSO E-Shop
A Cubastion Application Management Engagement
Company Name
FUSO
Industry
Automotive
Location
Japan
Impact
Driving the Future of Commercial Vehicles
Application
E Commerce Platform
THE STORY
FUSO, a global leader in commercial vehicles - a part of Mitsubishi Fuso Truck and Bus Corporation (MFTBC), offers a comprehensive range of trucks, buses, and industrial vehicles. With a rich legacy spanning over 80 years, FUSO continues to innovate and deliver reliable, durable, and efficient solutions. Operating in over 170 countries, FUSO is committed to shaping the future of transportation.
Challenges Faced
FUSO faced several challenges with their E-Shop platform:
Scalability and Maintenance
Ensuring the platform can support a growing digital customer base while staying well-maintained and up-to-date, in addition to regular Service Requests (SR) and Change Requests (CR).
Real-Time Updates
Managing dynamic updates to inventory, pricing, and product content to reflect real time changes.
Complex Integrations
Seamlessly integrating third-party systems such as CIAM for sCustomer identity and access management, DT Pay for payment processing, and Force Siebel for pricing and inventory updates.
Incident Management
Addressing system disruptions like downtime, payment failures, or broken functionalities efficiently to minimize customer impact.
AMS Solution for FUSO E-Shop
To address the evolving requirements of the FUSO E-Shop and ensure seamless operations, Cubastion implemented an advanced Application Management Services (AMS) framework. This solution delivered efficient Service Requests, Change Requests, and Incident Management processes while integrating multiple external systems to create a robust e-commerce platform. Below are the key components of the solution:
Service Request Management
Streamlined handling of routine updates, ensuring timely delivery and meeting evolving customer needs.
Change Request Management
Efficiently managed development-intensive modifications, prioritizing changes and ensuring smooth deployment.
Incident Management
Implemented a robust incident management process, ensuring timely resolution of critical issues and minimizing downtime.
Business Outcome
Platform Uptime
99.9% uptime maintained, minimizing disruptions and maximizing customer satisfaction.
Change Request Fulfillment
100% change requests delivered within the 15-day SLA, enabling agile platform enhancements.
Search Optimization
98% Improved search accuracy, enhancing user experience and reducing search abandonment rates.
