English
JapaneseSUCCESS STORIES
AMS
Comprehensive AMS Support For Enhanced
System Reliability and Performance
Company Name
Cubastion
Industry
AMS
Location
India
Background
Cubastion Consulting, with 17+ years in digital transformation, enhances customer, employee, and partner experiences while improving operational efficiency across industries like automotive, communications, financial services, and consumer durables. We modernize business processes through integrated infrastructure, applications, and operations, using a customer-centric approach and data science. Our services include digital transformation, customer experience management, operational optimization, analysis and forecasting with Power BI, Salesforce, and Tableau, and comprehensive integration services.
Challenges Faced
Managing High Volume of Incidents and Recurring Issues
The inability to efficiently manage and resolve incidents leads to prolonged downtimes, negatively affecting business operations and user satisfaction. Recurring issues increase maintenance costs and drain resources.
Implementing Changes and Releases Without Disruptions
Poorly managed changes cause unplanned downtimes, cause performance issues, and system instability, affecting application user and reliability satisfaction.
Maintaining Consistent Application Performance and Configurations
Performance configuration bottlenecks errors degrade and user experience and business processes, while lack of proactive monitoring leads to unnoticed issues escalating into major problems.
Our Approach
Comprehensive Resource Analysis
To align team capacity with operational demands by reviewing resource allocation across AMS CR, incident management, and service requests by analysing and identifying significant resource drains. This provides a clear baseline for resource utilization and highlighted areas requiring additional support.
Automation Strategy
Optimised resource allocation by automating repetitive service requests and reducing manual workloads. The approach involves analysing historical ticket data to identify recurring requests suitable for automation, developing and implementing automation tools, and deploying them after thorough testing.
Cross Training Strategy
To align team capacity with operational demands by reviewing resource allocation across AMS CR, incident management, and service requests by analysing and identifying significant resource drains. This provides a clear baseline for resource utilization and highlighted areas requiring additional support.
Predictive Modelling & Capacity Planning
To anticipate future support needs and align resources with expected demand. Key actions include developing a predictive model using historical ticket data to estimate future ticket volume and classification and adjusting resource allocation based on these insights to prepare for challenges.
