English
JapaneseSUCCESS STORY
Revitalizing FUSO’s Digital Service Centre Application
A Transformation Story
Company Name
FUSO
Industry
Automotive
Location
Japan
Impact
Increased User Adoption
Application
Digital Service Centre
A CASE STUDY
Transforming FUSOs service operations through DSC enhancement, seamless integration, and user-focused innovation.
Background
FUSO, a global commercial vehicle powerhouse within Daimler Trucks Asia, aimed to revolutionize its after-sales support with the Digital Service Centre application. Serving 165 branches and managing 90,000 monthly job cards, the DSC was intended to be a central hub for efficient service operations. However, the application faced significant challenges, including poor adoption and operational inefficiencies. Cubastion provided a critical intervention, transforming the DSC application through targeted technical enhancements, seamless system integration, and dedicated Application Management Services (AMS), ultimately delivering a practical and usercentric solution.
Challenges Faced
FUSO's DSC application, a key operational tool, failed to meet expectations due to significant technical and business obstacles, jeopardizing efficiency and the platform's return on investment (ROI).
Business Challenges
Fragmented Coordination
Communication breakdowns between service centers, dealers, and the unintegrated DSC platform created bottlenecks, slowing down vehicle maintenance and repair timelines.
User Resistance
The DSC's complex interface and limited features resulted in low adoption, with managers and staff finding it difficult to use.
Wasted Effort
Requiring manual data entry into both DSC and FORCE discouraged adoption, leading to significant time wastage and abandonment of the DSC application.
Operational Delays
Manual tracking, poor communication, and delayed updates caused inefficiencies, service delays, and customer dissatisfaction.
The Solution
Recognizing the need for a comprehensive overhaul, FUSO partnered with Cubastion, a trusted IT consulting and AMS provider, to revamp the DSC application. Cubastion's solution encompassed a strategic blend of DevOps implementation, real-time DSC FORCE integration, targeted technical enhancements, and process optimization, effectively addressing the application's core technical challenges and streamlining operations.
Code Refactoring and Performance Tuning
Optimizing queries, memory management, and API calls significantly reduced page load times and improved system reliability.
UI/UX Modernization
A redesigned interface, featuring intuitive navigation and visual aids, was implemented using React and Redux Toolkit for responsive frontend and enhanced Java/Jersey/Hibernate backend APIs.
Automated Real Time Integration
Replacing the legacy Denodo interface with an automated synchronization system eliminated manual data transfer between DSC and FORCE.
Event Driven Data Synchronization
Implementing an event-driven engine reduced data latency to milliseconds, ensuring realtime data accuracy.
Key Areas of Expertise Demonstrated
Application Modernization
Revamped legacy systems with improved UI/UX, performance tuning, and code optimization.
DevOps Implementation
Established structured DevOps practices for faster and reliable deployments.
AMS Excellence
Delivered efficient incident management, RCA, ticket resolution, and daily sanity checks.
