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JapaneseAzure Tenant Migration for Daimler Trucks AG
Impact Stories Azure Tenant Migration for Daimler Trucks AG Streamlining Infrastructure and Application Migration Company Name Daimler Trucks Industry Automotive Location Germany Impact Seamless Tenant Migration Application Azure Background Following the separation of Daimler AG into Mercedes Benz and Daimler Truck entities, Daimler Truck required its own infrastructure and systems and needed to migrate its systems and applications from Mercedes Benz’s (MB) Azure tenant to its own Azure tenant. Challenges Faced Identification of Interactions The application interacts with various sources, including backend and frontend components. Unfortunately, these interactions were not adequately documented, necessitating a review of the application configuration to identify them accurately. Techno-Functional Documentation Techno-functional documentation was not readily available, requiring a deeper dive into the code level to define various integrations accurately. Subsequently, the documentation was updated to reflect these integrations, with any information gaps being documented separately for clarity. Azure Infrastructure Versioning The versions of Azure utilized were not up to date, posing potential issues as the current infrastructure was nearing the end of support. To mitigate this risk, collaboration with Azure support was initiated to resolve version conflicts and ensure the infrastructure’s stability and security. The Solution Infrastructure as Code (IaC) with Terraform Deployed infrastructure using Terraform, with all code stored in a central GitHub repository, enhancing traceability and resilience. Resource Extraction We generated a comprehensive list of all resources currently deployed in Azure for each subscription, ensuring that no resources are overlooked during the migration process and helping in creating an accurate inventory for subsequent steps. Identify Dependencies Between Resources to Determine Deployment Order Analyzed the exported configurations to identify each and every dependency between resources. Configuration for Specific Subscription Using Terraform Develop Terraform modules for each resource type. These modules serve as reusable templates that define the necessary infrastructure components and their configurations, facilitating consistent and repeatable deployments. Automated CI/CD Pipelines Set up pipelines to automate the deployment of Terraform configurations, ensuring controlled and auditable changes. These pipelines streamlined the deployment process, enforced version control, and ensured that all changes go through a controlled and auditable process. Download Full Case Study Business Outcome Better Traceability Enabled better management and visibility of deployed elements via a centralized code repository. Operational Efficiency Implemented a more streamlined and efficient system, ensuring ongoing success and scalability. Enhanced Reliability Improved system reliability and security through meticulous updates and the use of Infrastructure as Code. Modernized Infrastructure Transformed the existing infrastructure into a more modern, responsive, and future proof setup.
Mitsubishi Fuso achieves seamless collaboration and efficiency through e-community platform
Impact Stories Mitsubishi FUSO’s Transformation with eCommunity Platform Boosting collaboration and efficiency with Cubastion’s secure and user-friendly eCommunity platform Company Name Mitsubishi FUSO Industry Automobile Location Yokohoma, Japan Implementation Zero Defect eCommunity Platform THE STORY Mitsubishi FUSO, a leader in commercial vehicles, prioritizes innovation and knowledge exchange. To address inefficiencies in manual data handling, FUSO partnered with Cubastion to develop the eCommunity platform, which enhances knowledge sharing within their Zero Emission Transportation initiatives. Challenges Faced Knowledge Management Mitsubishi FUSO faced challenges with scattered information across PDFs, PPTs, and the intranet, leading to knowledge silos within departments and limited reach of presentations. Geographical Imapct As a global company, language barriers posed significant challenges for Mitsubishi FUSO, hindering access and understanding of very crucial information, particularly for non English speakers who experienced inconsistent user experiences. Security & Compliance Manual data management practices at Mitsubishi FUSO raised concerns over data accuracy and compliance, while the lack of centralized access control heightened security risks. The Solution eCommunity Platform We created an eCommunity Platform that authenticated access through Single Sign-On ensuring seamless access and enhanced security that provided support for multilingual language switching, ensuring a consistent user experience for diverse global audiences. Cubastion’s ticket system facilitated detailed issue reporting and resolution, ensuring swift responses and user satisfaction. Cubastion integrated an automated chatbot that provided instant answers, streamlined information access, and enhanced user support. Finally, we crafted a data visualization and analytics dashboard that helps provide a snapshot view of activities. Download Full Case Study Business Outcome Accelerated Innovation and Collaboration Improved efficiency by breaking down knowledge silos, fostering seamless cooperation, and empowering a diverse workforce, leading to fresh ideas and global-scale innovation. Increased Employee Engagement and Productivity Personalized content delivery and streamlined communication, resulting in greater satisfaction, deeper engagement, and optimized task focus. Quicker decision-making and problem-solving capabilities Timely access to information, collaborative knowledge sharing and efficient issue resolution, reduced inaccuracies due to data mismanagement, minimizing downtime, and amplifying overall productivity. “We are pleased to have a tailored solution to resolve our FUSO’s information and app integration challenges. Cubastion’s flexible and scalable eCommunity solution helped us navigate the real-time information exchange, offering competitive advantages and faster decisions. Our staff is happy to use the user- friendly platform” Vice President, FUSO
Revolutionizing Service Analytics by Unveiling Centre of Competence Portal
Impact Stories Revolutionizing Service Analytics by Unveiling Centre of Competence Portal Driving innovation, ensuring excellence, and leveraging Salesforce’s robust analytics, with our tailored dashboards Company Name FUSO Industry Automobile Location Japan Implementation Enhanced Visibility & Analytics Application Centre of Competence Portal Background Fuso, an automotive company, faced difficulties in monitoring job card details and implementing advanced data visualization for predictive maintenance and financial analytics. Additionally, they lacked a platform for managing customer feedback, complaints, and service-related tickets. To tackle these challenges, Fuso aimed to develop a Centre of Competence (CoC) for specialized capabilities and additionally create a Digital Service Support (DSS) platform for streamlined ticket management. Our Approach Custom Dashboards for Better Insight and Informed Decision-Making We adopted a strategic approach to developing personalized, meaningful dashboards, leveraging Salesforce and its capabilities by going above and beyond the Salesforce platform’s Vanilla options. We identified opportunities to improve visibility, analysis, and decision-making by utilizing simple yet effective dashboard designs. Challenges Faced Tracking Digital Service Centre (DSC) System Job Card Data: Fuso needed a systematic approach for tracking and visualizing job card data within the system, which inhibiting effective data analytics. Absence of Ticket Management Platform Fuso required a platform for managing customer feedback, complaints, and service-related tickets. DSC Integration with COC DSC integration with COC used the internet for uptime tracking, necessitating a comprehensive solution. Data Analytics and Visualization There was a need of a user-friendly interface for visualizing data and analytics related to job card data, ticket management, and existing support systems. Issue Escalation and Reporting The existing system lacked the capability to highlight areas of concern, delays, and attention, making it challenging to address issues promptly and efficiently. The Solution Uptime Tracking Implemented an uptime tracking system that seamlessly integrated with the DSC System for all job card details. Applied logics for data analytics and visualization, enabling stakeholders to monitor start-end times, average resolution time, etc., for both active and closed job cards related to eCanter vehicles. Digital Service Support Designed and built as Central Hub for communication to streamline the process of raising feedback, tickets and enquiries. It includes a monitoring dashboard embedded with KPIs, offering CoC agents with the capability to create tickets seamlessly. Dashboard for Data Visualization and Data Analytics Developed user-friendly dashboards for critical data visualization, enabling users to track KPI’s related to vehicle maintenance and service through Queries Functionality (Filter, sort, search etc), facilitating better monitoring of operational efficiency. Integrated Analytical Dashboard Solution for Multi-Service Support Designed and developed data import structure and Analytical dashboard for existing CSC, CAS, 24-Hour Roadside Assist and financial support, collating with other systems for dynamic business analytics. Azure Service Bus for DSC and COC Integration Proposed Azure Service Bus as intermediate API middleware, keeping in mind secure data transfer, integration & consistency by enabling real-time notifications & synchronized updates. Role Based User Access Control & Permission Management Configured role-based access to data and control through dynamic CRUD operations on Permission Sets, ensuring users only have visibility and operational access aligned with their roles and responsibilities. Download Full Case Study Business Outcome Seamless Communication The mail escalation trigger and centralized communication facilitate prompt communication and issue resolution. Improved System Security Integration with Azure Service Bus and Role-based user access control and permission management, coupled with alerting mechanisms, bolster data security and minimize risks of unauthorized access or breaches. Enhanced User Productivity & Efficiency User-friendly interfaces and streamlined navigation facilitate efficient access to relevant functionalities and data, improving user productivity and operational efficiency within the FUSO environment.
Streamlining the Mercedes – Benz Service Experience with DSD Tab
Impact Stories Streamlining the Mercedes – Benz Service Experience with DSD Tab Revolutionizing Automotive Service: The DSD Tabs Application Company Name Mercedes – Benz Industry Automobile Location India Implementation Improved Operational Efficiency and Increased Throughput Application DSD tabs Background The existing vehicle inspection application for service advisors lacked modern features and compatibility, leading to inefficiencies and customer dissatisfaction. With outdated technologies and inadequate support for updates, it hindered the ability to conduct thorough vehicle checkups and generate comprehensive reports. Our Approach Streamlining Service Processes To address these challenges, a new application, the DSD Tabs, was developed using Flutter, ensuring compatibility with both iOS and Android platforms. This application aimed to provide service advisors with a user-friendly interface for conducting comprehensive vehicle checkups and generating printable PDF reports for customers. Challenges Faced Outdated Legacy Systems Legacy applications often lack compatibility with modern devices, hinder real-time updates, and struggle with integration, leading to inefficiencies and data silos. Manual Processes Manual inspection processes and report generation were time-consuming, prone to errors, and lacked transparency for customers Redevelopment Complexity Navigating the intricacies involved in redeveloping the DSD Tabs application from scratch, including the need to analyze existing functionalities, migrate data, and incorporate new features, all while minimizing disruption to ongoing service operations and ensuring a seamless transition for users. The Solution Mobile-First Experience The mobile app empowers service advisors with on-the-go access to customer information and inspection tools. Automated Reporting The app generates detailed and transparent reports after inspections, ensuring clear communication with customers. Comprehensive Checkups Service advisors can input various details about the vehicle, including dents, parts assessment, tire depth, replaceability, and engine oil status, ensuring thorough checkups. Customer Feedback Mechanism The app allows agents to add customer feedback, empowering dealerships to continuously improve their service. Secure Data Storage All customer data is securely stored in the CMS backend system, ensuring the confidentiality and integrity of customer information. Download Full Case Study Business Outcome Increased Efficiency Streamlined workflows, automated tasks, and mobile access to information free up service advisors’ time, boosting productivity. Data-Driven Decision Making Access to comprehensive customer data stored in the CMS backend system empowers the business to make informed decisions, identify trends, and optimize service offerings based on customer preferences and feedback. Enhanced Customer Engagement Leveraging the DSD Tabs application’s features such as detailed service estimates, over-the-counter inquiries, and customer feedback sections, the client can foster stronger engagement with customers, leading to increased loyalty and satisfaction.
