Archives: Casstudies

FORCE FDP

SUCCESS STORY FORCE FDP Legacy to Cloud Transforming Mitsubishi FUSO’s Dealer Operations Company Name FUSO Industry Automotive Location Japan Impact Unified Cloud based CRM Platform Application Dealer Operations A CASE STUDY Mitsubishi Fuso Truck and Bus Corporation (MFTBC), a Daimler Truck AG subsidiary, is a global leader in commercial vehicles, serving over 170 markets. Embracing Industry 4.0, MFTBC enhances customer and manufacturing efficiency through telematics, predictive maintenance, and a standardized dealer management system. To replace its outdated M-Ban CENTRAGE II system, Cubastion implemented FORCE FDP—a scalable cloud platform with automated workflows and integrated data—boosting operational efficiency, compliance, and customer experience. Challenges Faced The reliance on M-Ban created significant business hurdles: Inconsistent Dealer Operations Lack of standardized processes across FDPs led to varying customer experiences. Inefficient Processes Manual tasks caused delays and wasted resources. Limited Business Insights Lack of real time data hindered informed decision making. Impeded Growth Scalability limitations restricted FDPs ability to handle increased business volume. Increased Operational Costs Inefficient processes and maintenance of legacy systems added to operational expenses. The Solution Cubastion Consulting implemented the FORCE FDP project, a comprehensive overhaul of the dealer management system, to address these challenges. The solution involved: New DMS Solution (Oracle Siebel) Replacing M-Ban with Oracle Siebel, a modern, scalable CRM system. Cloud Deployment (Microsoft Azure Deploying Siebel on Azure for scalability, performance, and cost efficiency. Multi-Tenant Architecture Implementing a multi tenant architecture on Azure for security and efficient resource management. Unified API Gateway Establishing a unified API gateway for secure and seamless data exchange with external partners. Download Full Case Study Business Outcome Operational Efficiency 50% reduction in FDPs computing requirements 60% fewer data issues during go live 
 (Waves 2 3) 35% print savings with sub 5 second processing for 100k+ prints Process Optimization 25% fewer approval steps via automated workflows 52% reduction in document types through standardization 66% faster validation with automated sanity testing System Performance 250k+ real time Retail Finance transactions processed Zero business disruption during migration 4 years of historical data migrated for AI/ analytics readiness

Revitalizing FUSO’s Digital Service Center (DSC) Application

SUCCESS STORY Revitalizing FUSO’s Digital Service Centre Application A Transformation Story Company Name FUSO Industry Automotive Location Japan Impact Increased User Adoption Application Digital Service Centre A CASE STUDY Transforming FUSOs service operations through DSC enhancement, seamless integration, and user-focused innovation. Background FUSO, a global commercial vehicle powerhouse within Daimler Trucks Asia, aimed to revolutionize its after-sales support with the Digital Service Centre application. Serving 165 branches and managing 90,000 monthly job cards, the DSC was intended to be a central hub for efficient service operations. However, the application faced significant challenges, including poor adoption and operational inefficiencies. Cubastion provided a critical intervention, transforming the DSC application through targeted technical enhancements, seamless system integration, and dedicated Application Management Services (AMS), ultimately delivering a practical and usercentric solution. Challenges Faced FUSO’s DSC application, a key 
 operational tool, failed to meet expectations due to significant technical and business obstacles, jeopardizing efficiency and the platform’s return on investment (ROI). Business Challenges Fragmented Coordination Communication breakdowns between service centers, dealers, and the unintegrated DSC platform created bottlenecks, slowing down vehicle maintenance and repair timelines. User Resistance The DSC’s complex interface and limited features resulted in low adoption, with managers and staff finding it difficult to use. Wasted Effort Requiring manual data entry into both DSC and FORCE discouraged adoption, leading to significant time wastage and abandonment of the DSC application. Operational Delays Manual tracking, poor communication, and delayed updates caused inefficiencies, service delays, and customer dissatisfaction. The Solution Recognizing the need for a comprehensive overhaul, FUSO partnered with Cubastion, a trusted IT consulting and AMS provider, to revamp the DSC application. Cubastion’s solution encompassed a strategic blend of DevOps implementation, real-time DSC FORCE integration, targeted technical enhancements, and process optimization, effectively addressing the application’s core technical challenges and streamlining operations. Code Refactoring and Performance Tuning Optimizing queries, memory management, and API calls significantly reduced page load times and improved system reliability. UI/UX Modernization A redesigned interface, featuring intuitive navigation and visual aids, was implemented using React and Redux Toolkit for responsive frontend and enhanced Java/Jersey/Hibernate backend APIs. Automated Real Time Integration Replacing the legacy Denodo interface with an automated synchronization system eliminated manual data transfer between DSC and FORCE. Event Driven Data Synchronization Implementing an event-driven engine reduced data latency to milliseconds, ensuring realtime data accuracy. Download Full Case Study Key Areas of Expertise Demonstrated Application Modernization Revamped legacy systems with improved UI/UX, performance tuning, and code optimization. DevOps Implementation Established structured DevOps practices for faster and reliable deployments. AMS Excellence Delivered efficient incident management, RCA, ticket resolution, and daily sanity checks.

TIC Chatbot

SUCCESS STORY TIC Chatbot The AI-Powered Assistant Redefining Customer Support in the Automotive Industry Company Name MFTBC FUSO Industry Automotive Location Japan Impact The AI Assistant that’s Changing Automotive Support Application Chatbot FUSO Drives Efficiency – The AI Assistant that s Changing Automotive Support As a leading force in the commercial vehicle sector, Mitsubishi Fuso Truck and Bus Corporation (MFTBC FUSO) understood that exceptional customer support is the bedrock of automotive business growth. However, FUSO identified several bottlenecks within its existing support operations. A key priority was empowering its technical support teams with swift access to vital information to reduce vehicle downtime and maximize service efficiency. Driven by a commitment to innovation and customer satisfaction, MFTBC FUSO sought to integrate AI to significantly enhance its technical support efficiency and overall service quality. Challenges Faced MFTBC FUSO identified inefficiencies in its Technical Information Center (TIC), where mechanics and support teams faced delays in accessing critical technical information. Traditional support methods, such as static knowledge bases with poor searchability, unstructured data, and human only escalation models, struggled with rising volumes and high turnover in the operations. These bottlenecks led to significant challenges included the following. Business Challenges Over-Reliance on Call Centers High dependency on call centers, leading to delays in issue resolution. High Operational Costs Increased operational costs due to manual support processes. Inconsistent Service Quality Inconsistent service quality due to varying expertise levels among support agents. Scaling Support Operations Difficulty in scaling support operations to meet growing demand. Technical Challenges Slow Data Retrieval Slow retrieval of technical data from extensive manuals and service guides. The Solution MFTBC FUSO partnered with Cubastion, an AI powered business solutions provider, to develop TIC (Technical Information Center), an AI driven assistant designed to revolutionize technical support. TIC was envisioned as more than a simple chatbot; it was designed to be a digital companion for technicians. AI-Powered Diagnostics Analyzes technical manuals and datasets to provide precise solutions. Deflection at Scale Automates responses to common queries, freeing human agents for complex issues and minimizing call center support. Frictionless Workshop Support Enables mechanics to interact effortlessly via text or voice. Smarter With Every Case Improves responses over time using feedback and interaction data with continuous learning. Multimodal Interaction Supports text-to-text, speech-to-text, and text-to-speech for handsfree assistance Multi-Language Support Available in Japanese and English for a diverse workforce. Download Full Case Study Key Areas of Expertise Demonstrated AI-Powered Customer Support Built TIC, an intelligent assistant handling 10,000+ queries and reducing resolution time from 120 minutes to under 1 minute. Conversational AI & NLP Enabled natural interactions via text, voice, and speech in Japanese and English, supporting real-time troubleshooting. Operational Efficiency TIC performs the work of 30 agents, reduces repeat queries by 75%, and ensures 24/7 availability. Technician-Centric Design Hands-free support and workshopfriendly interface for seamless mechanic interaction.

Hero MotoCorp’s Siebel

SUCCESS STORY Cubastion Transforms Hero MotoCorp’s Siebel Environment Predictive AMS in Action Company Name Hero MotoCorp Industry Automobile Location India Impact Boosting Stability, Efficiency, and Adaptability Application CRM Platform Background Hero MotoCorp Ltd. is the world’s largest manufacturer of two-wheelers, with a dominant presence in India and a growing global footprint. The company operates three state-of-the-art manufacturing facilities and has a vast distribution network, including dealerships, service centers, and spare parts outlets. Hero MotoCorp’s mission revolves around innovation, operational efficiency, and customer satisfaction. Maintaining seamless business processes is imperative, particularly in new vehicle sales, service management, parts supply chain, and business intelligence reporting. Delays, disruptions, increased effort, and costs caused by the Oracle Siebel application hindered business operations, requiring immediate action to address the issues. Challenges Faced Hero MotoCorp faced multiple operational inefficiencies in its Oracle Siebel application, which impacted critical business processes. The system posed challenges with performance bottlenecks under load and complex queries. Heavy customizations complicated maintenance, upgrades, and integration with modern technologies. Additionally, the outdated user interface hindered user adoption and productivity. Operational Continuity Ensuring uninterrupted business processes for new vehicle sales (NV), after-sales service (SV), and parts (PT) supply chain, especially during new functionality rollouts. Performance Under Load Maintaining optimal system performance and preventing system lag or downtime, particularly during high-traffic festive seasons and major promotional campaigns (e.g., Mega Day Campaign), was crucial for sales and customer satisfaction. Risk of Reduced Competitiveness Airtel faced the risk of reduced competitiveness in the dynamic telecommunications sector due to the inability to maintain a coherent view of B2B customers and lack of timely and data driven insights. Data Integrity Upholding the accuracy and reliability of critical business data across integrated systems, vital for inventory management, service delivery, and business intelligence reporting (BIP). Adaptability and Growth Efficiently manage and implement a high volume of Change Requests (CRs) to align IT systems with evolving business needs and support strategic objectives like global growth and product diversification. Customer Experience Ensuring the underlying systems could support a positive experience across over 5,000 customer touchpoints. The Solution Hero MotoCorp entrusted Cubastion Consulting Pvt. Ltd. with providing comprehensive Application Management Services (AMS) for their Oracle Siebel business processes. Cubastion deployed a strategic approach focused on optimizing the AMS team’s performance, ensuring high availability, and continuously enhancing the applications. Key elements of Cubastion’s solution included: Incident Management Systematic logging, categorization, prioritization, and prompt resolution of user-reported issues. Problem Management Proactive root cause analysis of recurring incidents and implementation of preventive actions. Change Management Rigorous review, evaluation, testing, and deployment of change requests (handling up to 180 person-days of changes per month). Release Management Careful planning, coordination, and deployment monitoring for software updates and new features Performance Monitoring & Optimization Constantly track application performance using tools like Cubastion s proprietary XMON, identify bottlenecks, and implement optimization initiatives. Documentation & Knowledge Management Maintaining up-to-date documentation and a comprehensive knowledge base. Continuous Improvement Regular reviews and enhancements of AMS processes. Download Full Case Study Key Areas of Expertise Demonstrated Oracle Siebel Specialization « Managed New Vehicle (NV), Service (SV), Parts (PT), BIP Reports­ « Integrated 17 apps via 202 real-time/ batch interfaces Data Integrity & Automation « SQL automation for data corrections (inventory, etc.)­ « Cron jobs, DB procedures for real-time syncs­­ « DISA framework accelerated 180+ monthly CRs High Availability Support « Zero downtime during peak loads (Mega Day, month-end)­ « 90% reduction in Severity 2/3 incidents Agile Change Management « 40% faster CR rollouts­ « Eliminated dev/prod environment gaps

Mobily Release Automation

SUCCESS STORY Mobily Release Automation Accelerating Innovation – How Mobily Infotech Achieved 50% Faster Releases with Automation Company Name Mobily Telecom Saudi Industry Telecom Location Saudi Arabia Implementation Siebel Release Automation Application Mobily CRM Application Background Mobily Telecom Saudi (Etihad Etisalat), founded in 2004, is a leading telecommunications provider in Saudi Arabia. In 2005, it broke the state monopoly on wireless services and quickly became the fastest-growing mobile operator in the Middle East and North Africa (MENA) region. Mobily offers integrated services across individual, business, and carrier sectors, boasting extensive wireless, FTTH, and data center infrastructure. Mobily Infotech India Pvt. Ltd. (MIT), established in Bangalore in 2007, serves as the dedicated IT arm of Mobily Telecom. MIT delivers high-quality technology services, drives digital transformation, and manages solutions related to business outcomes, technology infrastructure, and data platforms. MIT holds ISO certifications for Quality Management (ISO 9001:2015), Information Security (ISO 27001:2013), and IT Service Management (ISO/IEC 20000-1:2011), highlighting its commitment to operational excellence. Challenges Faced Mobily Infotech faced inefficiencies in its manual software release management process. The lack of release automation led to delays, errors, visibility gaps, inconsistent deployments, and scalability issues, impacting the company s ability to deploy updates efficiently. Business Challenges Operational inefficiencies and high costs The manual release process suffered from significant inefficiencies and high costs. It required extensive coordination across multiple teams, which resulted in bottlenecks, delays, and prolonged approval cycles. This cumbersome approach strained resources, increased costs, and hindered the timely delivery of critical updates and new features as Mobily s business grew. Scalability Issues With Mobily’s business growth, software releases became more frequent and complex, making the manual approach unsustainable. Mobily struggled to keep pace with increasing business demands, often delaying critical updates and new features. Lack of visibility and slow release cycles The lack of real-time visibility into release progress, coupled with slow release cycles (typically days to a week due to manual planning, execution, testing, and deployment), hindered proactive issue management, bottleneck resolution, and time-to-market for new services. Solutions To address these challenges, Mobily Infotech implemented Siebel Release Automation with Cubastion as an implementation and consulting partner. This solution aimed to streamline the entire release management lifecycle by automating workflows and reducing manual intervention. Cubastion, a technology solutions company with expertise in DevOps and release management, played a crucial role in the implementation. Consulting & Analysis Cubastion analyzed Mobily Infotech’s existing processes, identified key pain points and inefficiencies, and determined where automation would yield the greatest benefits. Implementation & Customization The Siebel Release Automation solution was meticulously customized to align with Mobily Infotech’s specific workflows, environments (development, testing, production), and communication needs. Cubastion seamlessly integrated the solution with Mobily Infotech’s existing tools, like CI/CD pipelines and version control systems. Key considerations included automating approval workflows, optimizing scheduling, and enabling role-based access and notifications. Deployment Strategy & Transition To minimize disruption and ensure business continuity, Cubastion adopted a phased deployment approach. It collaborated with internal teams and provided comprehensive training and hands-on workshops to facilitate user adoption and ensure a smooth transition from manual to automated processes. Download Full Case Study Business Outcome Release Cycle Time Reduced by over 50%. Rollback Reduction 100% reduction in rollbacks across all environments in the past year due to object misses. Release Related Defect Reduction 60-80% reduction in release-related defects. Release Frequency Increase Over 3,000 successful releases executed across various environments in the past year Root Cause Analysis (RCA) Time Reduction Approx. 50% reduction in RCA time for issues. Effort Saved in Object Access 80-90% reduction in effort per developer request for SIF files due to centralized Bitbucket access. Developer Time Saving per Release 2-4 hours saved per developer per release cycle due to automation of manual tasks. Increase in Productive Coding Time A 20 30% increase in productive coding time for developers due to reduced interruptions for release-related tasks.

Elevating Service Excellence for Daimler India Commercial Vehicles

SUCCESS STORY Elevating Service Excellence for Daimler India Commercial Vehicles Improving DICV’s Dealer Management System (DMS) with Advanced AMS Support. Company Name Daimler India Commercial Vehicles Industry Automotive Location Japan Implementation Enhanced Operational Efficiency Application Efficient, Seamless, Automated Platform Background The dynamic alliance between Daimler AG and Indian company Hero MotoCorp gave birth to DICV & its Dealer Management System (DMS). This software solution is tailored to enhance & streamline various operational aspects within dealerships & distributorships. We provided 24×7 AMS Support, handled development requirements, drove accountability and ownership with time and target driven transformation of these services. Our Approach​ Streamlined Ecosystem Development for DMS and Maintenance We delivered AMS support for DICV DMS, aligning with digital transformation and introducing innovative solutions to drive business growth. Proactively resolving issues and providing clear resolution plans minimizing downtime, preventing potential business losses. Challenges Faced Complex Business Process DICV’s large-scale reputation and database involved intricacies of dealership operations including, managing vendors and dealerships, such as inventory management, sales, finance, etc. System Performance and Scalability DMSs manage large data volumes and handle price adjustments for all truck variants and parts every six months, especially during peak operational hours. Integration with Third Party Systems DMS often needs integration with various third-party systems such as Azure Blob, D365 (MS Dynamics CRM), SAP PI Middleware, etc, and ensuring seamless integration and data exchange between these systems was challenging due to differences in data formats, protocols, and APIs. Data Security and Compliance Dealership data, including customer information, financial records, and vehicle inventory, is highly sensitive, so it was crucial to ensure robust data security measures. Services We Provide Infrastructure management We provided all Siebel, Azure Blob, and D365, MS based infrastructure solutions like development enhancement, server monitoring, patching, and management, MS Windows server monitoring, and management. Solution Operation We guaranteed uptime of critical business solutions through Application Monitoring of D365 ensuring the system stays healthy through proactive Application Operation, evergreen through continuous patching and security updates. Process Automation Automation was done to streamline the management of master data and other essential elements within the application. Utilizing predefined rules and criteria, automation scripts were employed to automate routine maintenance tasks like data cleansing, configuration updates, and other repetitive tasks. Transition Management In the realm of personnel onboarding, we provide essential training and support for the AMS application to new employees, Ensuring the transfer of key knowledge from the implementation team to the operations team. Problem Management Single point of contact Service Desk for all application related incidents and requests with our 8 am to 8 pm service hours with rapid resolution. Production Support Continuous reduction in the number of incidents including higher and lower priority issues through incident pattern and root cause analysis. Triage for Ticket Management Categorized and resolved service requests based on point of origin like Sales, Admin, Service parts, etc., and then based on severity matrix into P1 Critical, P2 High, P3 Medium & P4 Low. Download Full Case Study Business Outcome Enhanced Accountability Through our partner oriented holistic approach, we established a single source of accountability, ensuring continuity of resources and effective risk mitigation and streamlined decision making processes. Improved Operational Efficiency DICV achieved remarkable milestones together with our unwavering commitment to resolving tickets on the same day this shift has not only enhanced the quality of DICV s AMS services with stability and performance but also greatly improved user satisfaction.

Saudi Telecom Company

SUCCESS STORY Saudi Telecom Company A Comprehensive Review and Validation of Transition from Siebel CRM to Microservices Architecture Company Name Saudi Telecom Company Industry Telecom Location Saudi Arabia Implementation Comprehensive and Transformative Application Saudi Telecom Company Portal Background Saudi Telecom Company (STC), the largest telecommunications provider in Saudi Arabia, embarked on a digital transformation to modernize its monolithic Siebel CRM system. It’s legacy Siebel CRM system managed various functionalities such as service requests, order management, account management, and product management and in their digital transformation, STC adopted several new systems to handle these functionalities. Our Approach Our evaluation was divided into two phases to thoroughly assess the application s functionality, design, code quality, and standards compliance. Phase 1 We explored and tested the application to understand its functionality. We reviewed the Functional Requirements Specification (FRS) documents, identifying gaps and ensuring the proposed solutions met these requirements. We examined both architecture-level and individual-level solutions for comprehensive coverage. Phase 2 We conducted a detailed code review and analyzed test cases, focusing on resolving identified issues. We assessed the CI/CD processes for compliance with practices and international standards, ensuring the application met functional requirements and maintained high standards of quality, performance, and reliability. Challenges Faced Functional Requirements Coverage For its digital transformation STC needed to ensure that all functionalities of the legacy system were thoroughly captured and replicated in the new system. Data Accuracy and Migration Managing the transition from a monolithic architecture to a microservices-based architecture there was a need to ensure that data migration from the old system to the new system was complete and accurate, avoiding any data discrepancies or loss. Integration Consistency Whilst this transition there was need to verify that integrations between new systems (PEGA, Kloudville, AEM, EP) and existing infrastructure were seamless and accurate. Strategy Comprehensive Documentation Review Validated that all functional requirements were accurately represented in the new system’s design documents. Identified and addressed any gaps or discrepancies. Reviewed Solution Design Documents (SDD), High-Level Design (HLD), and Low-Level Design (LLD) to ensure alignment with functional requirements and industry best practices. Compared functionalities of the existing Siebel CRM with those proposed in the new system to ensure comprehensive replication. Code Review & Optimization Conducted a detailed code review to improve performance, security, and adaptability of the solution. Recommended improvements for efficiency and security and ensured that code was dynamic and adaptable to future changes, avoiding hardcoding and optimizing for flexibility. Download Full Case Study Business Outcome Risk Mitigation Ensured all critical functionalities of the legacy system were retained in the new system, minimizing disruption with early identification of potential issues and discrepancies, reducing the risk of post-implementation problems. Technical Assurance Confidence that the new system is technically sound and capable of meeting all business requirements. Also, addressed potential performance bottlenecks, ensuring the system operates efficiently under load. Smooth Migration Implemented comprehensive data migration strategies and support to ensure accurate data transfer and minimal downtime.

Staff Selection Commission of India

SUCCESS STORY Staff Selection Commission of India Reimagining SSC: Strategic Development and Implementation of Scalable Microservices Infrastructure Company Name Staff Selection Commission Industry Recruitment Location India Implementation Scalable, Efficient and Transparent Application SSC Web Portal and Mobile Application Background The Staff Selection Commission (SSC) is a critical organization under the Government of India, established in 1975, tasked with recruiting staff for various posts in Ministries, Departments, and Subordinate Offices. The SSC website is integral to its operations, used for inviting online applications, providing examination information, declaring results, and handling candidate queries. However, the current IT system faced several significant challenges like frequent crashes due to heavy traffic and unorganised architecture. These issues hinder the SSC’s ability to effectively manage its examination processes and ensure a smooth and secure candidate experience. Our Approach Advanced Microservices Architecture and Iterative Development Solution for SSC Our strategy involved building a cutting-edge microservices framework that delivered reliable performance and system stability. We began by conducting a complete examination of SSC’s current infrastructure, using a detailed planning matrix to ensure accurate resource allocation. By working directly with SSC, we ensured seamless integration and resource availability, while also proactively preparing for future scalability. We used an iterative development technique to leverage each stage of the examination cycle to incrementally modify and optimize the solution, ensuring that it meets SSC’s changing needs efficiently. Challenges Faced System Architecture The existing system utilized a Dotnet framework and followed a monolithic architecture approach. This approach contributed to frequent crashes and delays in the SSC examination process. Any crash in any component results in the entire website, including admin related functionalities becoming non-functional. Capacity Constraints The current system could handle 15,000 simultaneous sessions and 150,000 online applications per day. However, this capacity needs to be tripled to meet growing demands. Data Management The infrastructure was disorganized, with repetitive information stored across all data servers, leading to heavy data loads. Despite having multiple databases and servers, the system struggled to balance the load effectively. Identification of Fraudulent Activities Significant challenges in preventing candidates from registering and appearing for examinations more than once. This issue arose due to the system’s inefficiency in detecting and eliminating duplicate registrations and unverified photographs. As a result, candidates were able to exploit these loopholes, leading to multiple fraudulent applications and impersonation during examinations. Confidentiality Concerns Confidentiality concerns existed, in terms of how sensitive information was handled and communicated. All data and communication exchanges occurred via email, involving both SSC’s Internal team and external vendors, including result processing and other examination-related activities, exposing SSC to several vulnerabilities due to reliance on email communication with third-party vendors. Result Processing Result processing as initially it was done using PL/SQL. The process was timeconsuming and prone to technical delays, which impacted the overall efficiency and accuracy of result generation. On average, it took a minimum of 2 days to process the results, causing delays in the examination cycle and candidate notifications. The Solution Transition to Scalable Microservices-Based Architecture Transitioned to a microservicesbased architecture. This involved converting the existing Dotnet code to Angular and PL/ SQL code to Python for more efficient data processing. By creating centralized data masters on the servers and employing APIs for data access, we minimized data duplication and reduced server load, thereby preventing frequent crashes and improving system reliability. New UI/UX Approach Implemented a fresh UI/ UX approach tailored which included designing intuitive interfaces that simplify navigation, enhance usability, and prioritize accessibility features such as screen reader compatibility and Bilingual Website Development in both Hindi and English for language localization Role-Based Segmentation for Improved Stability Implemented a segmentation strategy based on five user roles: General Website, Candidates, Admin/Super Admin, Regional Officers, and External Vendors. This ensured that each component operated independently, improving load balancing and system stability. Two-Factor Authentication Implemented role-based access for users, coupled with two-factor authentication login functionality, sending separate OTPs to both email and phone, ensuring a more secure verification process One-Time Registration (OTR) Module Enhanced the One-Time Registration (OTR) module, enabling candidates to register once and apply for multiple examinations without repeatedly entering their details. Live Photograph Capture We developed a system flow requiring candidates to click a live photograph while filling out their application forms. This measure ensures that the photograph is current and reduces the risk of identification issues due to unstandardized images. Download Full Case Study Business Outcome Improved User Experience and Efficiency Enhanced user experience, leading to higher satisfaction and increased participation. Approximately 17 million new users have registered since launch, averaging 4.6 million new users per month. Cost Savings and Scalability Optimized resource allocation has led to significant cost savings for SSC. Scalable architecture and cloud solutions support handling peak loads and adapting to technological advancements. Faster Result Processing and Increased Transparency Efficient result processing mechanisms, reduced turnaround times, allowing SSC to announce results promptly. Increased transparency and compliance with regulatory standards have enhanced accountability and public trust. Reduced Application Rejection Rates and Enhanced Security Simplified application procedures and live photo capture on the MySSC App have reduced application rejection rates by 30%. Robust security measures, including a 40% improvement in data-sharing efficiency and a 50% increase in imposter detection accuracy, have strengthened examination integrity. This has led to a 25% increase in stakeholder trust and improved fairness in SSC examinations.

Transforming Voltas’ AMC Sales with a Comprehensive Digital Portal

SUCCESS STORY Voltas AMC Portal Transforming Voltas’ AMC Sales with a Comprehensive Digital Portal Company Name Voltas Industry Consumer Durables Location India Impact Robust and User-Centric Extended Warranty Platform Application Annual Maintenance Contract THE STORY Voltas Limited, a Tata enterprise and a leading provider of engineering solutions in air conditioning and cooling technology, faced significant challenges in selling extended warranties for their products. Despite attempts to market these packages through third-party vendors, these vendors often prioritized their own, lower-priced warranties. This necessitated a comprehensive solution to streamline Voltas’ Annual Maintenance Contracts (AMCs) and improve sales Challenges Faced Difficulty in Extended Warranty Sales Voltas had limited control over the warranty sales process due to the lack of a dedicated portal, which made it difficult to manage and promote their extended warranty packages effectively. Third-party vendors often chose to sell their own warranties at lower prices, further undermining Voltas’ efforts. Complex Purchase Process Lack of a streamlined customer facing platform, customers faced challenges in selecting and purchasing AMC’s causing decline in sales. Operational Inefficiencies Due to Manual Data Handling Without a dedicated portal, much of the data handling and process management was manual. This approach resulted in operational inefficiencies and potential errors, making the process burdensome for both the company and its customers. The Solution Cubastion developed a unified AMC sales platform using Angular for the frontend and Node.js for the backend. This standalone application, independent of Siebel CRM, integrated Keycloak for single sign-on across all applications. Master data was managed directly within the portal, facilitating seamless API integration for selling AMCs through other applications. Single Sign-On The AMC portal uses Key cloak for single sign-on, allowing more secure authenticated login users by entering the credentials of the Voltas Service portal to access all applications. This also ensured seamless access to the portal without the need to remember multiple credentials. Comprehensive Dashboard The dashboard provided a clear and organized interface for managing orders, payment history, and the cart. Dealers and technicians could search for assets using various parameters (phone number, external reference number, serial number, email address), making it easier to locate products eligible for AMCs. PayU Payment Integration The portal integrated PayU for payment processing, ensuring that the payment process for purchased AMCs was robust, quick, and secure. Role-Based Access Role-based access controls were implemented to manage portal control, products, and pricing effectively. Pricing, Coupon and Package Master Management The portal allowed Voltas to enter and manage prices for various maintenance packages, enabling dynamic pricing adjustments. An admin section was designed to create discount coupons that dealers and technicians could use when making purchases on the website. Download Full Case Study Business Outcome Improved Sales and Control Over AMCs The dedicated portal provided Voltas with a direct sales channel for AMCs, bypassing the need for third-party vendors who often prioritized their own products. This improved sales and gave Voltas greater control over their AMC offerings. Enhanced Customer Experience The simplified three-step process (selecting the asset, choosing an AMC plan, and making the payment) made it straightforward for dealers and technicians to complete their purchases. Centralized Data Management The portal offered a centralized solution to capture all AMC-related data, facilitating smoother business operations and more efficient data management. Increased Operational Efficiency As a standalone application, the AMC portal streamlined operations and eliminated the dependency on the Siebel CRM. This made it easier to manage and maintain the system, leading to increased operational efficiency.

STC’s Transition to Microservices Architecture

Impact Stories STC’s Transition to Microservices Architecture A Comprehensive Review and Validation of Transition from Siebel CRM to Microservices Architecture Company Name Saudi Telecom Company Industry Telecom Location Saudi Arabia Impact Transformative Microservices Architecture Application Saudi Telecom Company Portal Background Saudi Telecom Company (STC), the largest telecommunications provider in Saudi Arabia, embarked on a digital transformation journey to modernize its monolithic Siebel CRM system. It’s legacy Siebel CRM system managed various functionalities such as service requests, order management, account management, product management and in their digital transformation, STC adopted several new systems to handle these functionalities. Challenges Faced Functional Requirements Coverage For digital transformation, STC needed to ensure that all functionalities of the legacy system were thoroughly captured and replicated in the new system. Data Accuracy and Migration Managing the transition from a monolithic architecture to a microservices-based architecture there was a need to ensure that data migration from the old system to the new system was complete and accurate, avoiding any data discrepancies or loss. Integration Consistency Whilst this transition there was a need to verify that integrations between new systems (PEGA, Kloudville, AEM, EP) and existing infrastructure were seamless and accurate. The Solution Comprehensive Documentation Review Validated that all functional requirements were accurately represented in the new system’s design documents. Identified and addressed any gaps or discrepancies. Reviewed Solution Design Documents (SDD), High-Level Design (HLD), and Low-Level Design (LLD) to ensure alignment with functional requirements and industry best practices. Compared functionalities of the existing Siebel CRM with those proposed in the new system to ensure comprehensive replication. Code Review & Optimization Conducted a detailed code review to improve performance, security, and adaptability of the solution. Recommended improvements for efficiency and security and ensured that code was dynamic and adaptable to future changes, avoiding hardcoding and optimizing for flexibility. Testing and Test Cases Review Reviewed and developed new test cases to cover all functionalities, ensuring thorough and accurate testing. Identified gaps in regression testing and addressed them to ensure comprehensive validation of the new system. Accurate API Integration Assessed integration flows and data accuracy, particularly in critical integrations like ESP to VMS, to ensure correct data retrieval and display. Addressed discrepancies in data retrieval and integration, proposing design changes to correct identified issues. Download Full Case Study Business Outcome Risk Mitigation Ensured all critical functionalities of the legacy system were retained in the new system, minimizing disruption with early identification of potential issues and discrepancies, reducing the risk of post implementation problems. Technical Assurance Confidence that the new system is technically sound and capable of meeting all business requirements. Also, addressed potential performance bottlenecks, ensuring the system operates efficiently under load. Smooth Migration Implemented comprehensive data migration strategies and support to ensure accurate data transfer and minimal downtime.