Archives: Casstudies

ITGI’s Digital Transformation Journey

Impact Stories ITGI’s Digital Transformation Journey Streamlining Portals, Simplifying Systems Company Name Iffco Tokio General Insurance Industry BFSI Location Gurgaon, India Impact Transformational Efficiency Enhancement Application ITGI Portal Background Digital adoption for streamlined policy creation, effective claims handling, and regulatory compliance are essential for any major player in the insurance sector today. IFFCO-Tokio General Insurance Company Limited (ITGI), a key player in the industry, needed to enhance efficiency in policy creation and claims settlement for various insurance products, including motor, non motor, and health. Challenges Faced Complex Web of Technologies A complex system of technologies, including PEGA, P400, Oracle, and CRM, made the motor policy processes intricate and vulnerable. A failure in one system could disrupt the entire policy creation process. Intricate Backend Processes The backend processes for both motor and non motor policies were complicated, causing inefficiencies in the policy purchase and claims settlement. Mandatory Customer C-KYC Implementation The industry’s regulatory landscape evolved with the mandatory implementation of Customer C-KYC. The Solution IDIT-CRM Integration Cubastion initiated a step by step integration of IDIT with CRM. The integration reduced dependencies on multiple systems. Angular Portal We developed an Angular Portal specifically tailored for motor claims. The portal seamlessly integrates with direct purchase channels and BIMA app for agent access, enhancing accessibility across various platforms. Comprehensive Integration Our team extended solutions beyond motor policies, like integrating IDIT with PEGA for health policies and using P400 for non-motor policies. Additionally, contact creation for motor policies is initiated in P400, simplifying the process for individuals purchasing both motor and nonmotor policies. C-KYC and Local Repository Management We designed solutions to seamlessly integrate ITGI’s local repository, Trackwiz, and CRM, allowing users to search, populate, and create/ update C-KYC details efficiently. Download Full Case Study Business Outcome Enhanced Efficiency in Policy and Claim Management By automating key processes like contact creation, policy updates, and claim handling, Cubastions services significantly streamline ITGI’s operations. The ability to search and update contacts, assign service providers, and manage payments directly within the CRM portal enhances efficiency, reducing the time and effort required for policy and claim management. Comprehensive and Real Time Client Information Access Cubastion’s integration solutions allow ITGI users to access comprehensive client information and transaction history in real time. This facilitates better customer service by enabling quick retrieval of client details and updates, whether dealing with new policies, claim settlements, or third party claims, ensuring a smoother and more responsive customer experience.

Azure Tenant Migration for Daimler Trucks AG

Impact Stories Azure Tenant Migration for Daimler Trucks AG Streamlining Infrastructure and Application Migration Company Name Daimler Trucks Industry Automotive Location Germany Impact Seamless Tenant Migration Application Azure Background Following the separation of Daimler AG into Mercedes Benz and Daimler Truck entities, Daimler Truck required its own infrastructure and systems and needed to migrate its systems and applications from Mercedes Benz’s (MB) Azure tenant to its own Azure tenant. Challenges Faced Identification of Interactions The application interacts with various sources, including backend and frontend components. Unfortunately, these interactions were not adequately documented, necessitating a review of the application configuration to identify them accurately. Techno-Functional Documentation Techno-functional documentation was not readily available, requiring a deeper dive into the code level to define various integrations accurately. Subsequently, the documentation was updated to reflect these integrations, with any information gaps being documented separately for clarity. Azure Infrastructure Versioning The versions of Azure utilized were not up to date, posing potential issues as the current infrastructure was nearing the end of support. To mitigate this risk, collaboration with Azure support was initiated to resolve version conflicts and ensure the infrastructure’s stability and security. The Solution Infrastructure as Code (IaC) with Terraform Deployed infrastructure using Terraform, with all code stored in a central GitHub repository, enhancing traceability and resilience. Resource Extraction We generated a comprehensive list of all resources currently deployed in Azure for each subscription, ensuring that no resources are overlooked during the migration process and helping in creating an accurate inventory for subsequent steps. Identify Dependencies Between Resources to Determine Deployment Order Analyzed the exported configurations to identify each and every dependency between resources. Configuration for Specific Subscription Using Terraform Develop Terraform modules for each resource type. These modules serve as reusable templates that define the necessary infrastructure components and their configurations, facilitating consistent and repeatable deployments. Automated CI/CD Pipelines Set up pipelines to automate the deployment of Terraform configurations, ensuring controlled and auditable changes. These pipelines streamlined the deployment process, enforced version control, and ensured that all changes go through a controlled and auditable process. Download Full Case Study Business Outcome Better Traceability Enabled better management and visibility of deployed elements via a centralized code repository. Operational Efficiency Implemented a more streamlined and efficient system, ensuring ongoing success and scalability. Enhanced Reliability Improved system reliability and security through meticulous updates and the use of Infrastructure as Code. Modernized Infrastructure Transformed the existing infrastructure into a more modern, responsive, and future proof setup.

Empowering CRM application to seamlessly integrate and connect with a diverse range of business enterprises

Impact Stories Transforming Sri Lanka Telecom’s Offerings through Digitalization Empowering the CRM application to seamlessly integrate and connect with a diverse range of business enterprises Company Name Sri Lanka Telecom Industry Banking Location Sri Lanka Implementation Streamlined Digital Integration Application Efficient, Seamless, Automated Platform THE STORY SLT, the foremost telecommunications services provider in Sri Lanka, offers a comprehensive range of domestic and corporate solutions encompassing fixed and wireless telephony, Internet access, and IT services to cater to the needs of domestic, public, and business sector clientele. Cubastion partnered with SLT to provide a comprehensive solution to connect with diverse digital channels tailored for telecom providers. Challenges Faced Integration Requirement There is currently no external integration available for order creation outside of Siebel, unlike competitors like Airtel, where orders can be directly placed through their digital channels, necessitating the need for integration between Siebel CRM and SLT’s digital platforms. Dependency on Siebel SLT heavily relies on Siebel as its central system for order management and processing. Any orders placed via SLT’s app or portal must be directed to Siebel for processing. System Scalability The integrated system must be scalable to accommodate SLT’s growing customer base and increasing order volumes without compromising performance or stability. The Solution Integration Framework Approach for New Customer Acquisition The integration framework developed facilitates the seamless flow of data between SLT’s digital platforms and Siebel CRM, specifically focusing on the scenario of new customer acquisition. When a new customer intends to purchase a product, they provide contact details, address details, desired product information, and agent details. This data is then structured within the APIs created to connect these infrastructures and sent to Siebel CRM. Subsequently, the CRM stores the provided information, generates the order, verifies the product structure, and forwards the order to the downstream system. Solutions API Development We’ve developed APIs for creating, modifying, and retrieving product details, specifically tailored for Siebel CRM. SLT intends to integrate these headless Siebel APIs into their digital platforms, such as portals and applications, to facilitate the creation and modification of orders. Integration of Headless Siebel APIs with Digital Platform Cubastion’s internal team utilized Siebel’s core vanilla processes to address functional requirements. However, modifications were necessary to adapt these processes for creating headless APIs. These APIs operate as REST APIs (REST inbounds) on IP 14. REST API Implementation on IP14 Despite Siebel CRM’s lack of native support for REST APIs on IP14 and IP15, we implemented REST APIs (REST inbounds) on IP14. This enabled SLT to leverage modern RESTful communication protocols for interacting with Siebel CRM, enhancing flexibility and interoperability. Protocol Bridging Siebel doesn’t support REST APIs for IP 14 and 15, we implemented a transformer between external portals and Siebel. This transformer converts JSON requests into SOAP requests, allowing submission to Siebel CRM, as IP15 only supports SOAP structure. Download Full Case Study Business Outcome Seamless Order Creation and Modification via Digital Platforms Enabling customers to place orders and make modifications seamlessly through digital platforms like portals and applications, enhancing accessibility and convenience. Enhanced Efficiency and Automation in Customer Acquisition Processes Implementing automated processes for customer acquisition, reducing manual labor, minimizing errors, and accelerating the acquisition timeline. Improved Customer Experience with Streamlined Order Processing Providing customers with a smoother and more efficient order processing experience, leading to higher satisfaction levels and increased loyalty. Scalability and Flexibility The developed APIs and integration framework provide SLT with a scalable and flexible solution that can adapt to evolving business requirements and technological advancements.

Transforming Banking Dynamics with SBI’s Informatica Upgrade Journey

Impact Stories Transforming Banking Dynamics with SBI’s Informatica Upgrade Journey Optimizing Banking Operations by SBI’s Data Transformation Journey Company Name SBI Industry Banking Location India Implementation Optimized Strategic Upgradation Application Informatica Background State Bank of India (SBI), one of the largest banks in India, has leveraged Informatica’s data management solutions to enhance its operations and customer services by upgrading its system from Informatica version 10.4.1 to 10.5.3. This collaboration between SBI and Informatica signifies a strategic approach to managing data effectively in the banking sector. Our Approach Implementing Informatica 10.5.3 Across SBI’s Servers SBI’s business operational value is quite huge and valuable, they couldn’t afford long downtime and system unavailability. So, we devised a strategy for smooth data transfer and technology update from 10.4.1 accomplishing accurate and fast upgrade to informatica 10.5.3 without compromising on data integrity, security and system availability. Challenges Faced System Downtime & Business Continuity For an organization as massive as the State Bank of India (SBI), minimizing downtime is crucial as any interruption in services can lead to significant financial losses and affect customer satisfaction. Fixing Informatica 10.5.3 incompatibility with RHEL7 Informatica 10.5.3’s compatibility issues with RHEL7 pose a significant challenge as it hinders the smooth functioning of the system and can lead to errors, failures, or security vulnerabilities. Identifying necessary system upgrade/installation Identifying the specific upgrades or installations required to support the Informatica upgrade process can be complex, especially in a multifaceted environment like SBI’s, as any missing components or dependencies can lead to system errors or failures. The Strategy Server/Structure Mirroring We did not want to disturb the current working ecosystem of SBI comprising of four environments, System Integration Testing (SIT), User Acceptance Testing (UAT), Production, and Disaster Recovery (DR) servers. So, we started this process on New Servers for upgrade. Set up all these four environments on new servers by importing data backup of current running servers on version 10.4.1, ensuring smooth data transfer with rigorous load testing. Transformation Preparation New Informatica is incompatible with current Operating system RHEL7, pressing for OS Upgrade to RHEL8 Also, Oracle Client Software had to be updated across all servers as per the current OS upgrade for smooth and effective communication between client software and Data Base Servers. Upon successful update, followed rigorous testing and trouble shooting. The Upgrade to New Informatica 10.5.3 Initialized the upgrade to Informatica 10.5.3, across all four servers by installing and restoring data backup, tested by executing sample workflows and verifying existing mappings and configurations to ensure error-free system upgrades. Finalizing main connections Upon successful upgrade, the SBI’s system interface was connected to new servers for SBI to run its operational functions on the new upgraded Informatica 10.5.3 Download Full Case Study Business Outcome Operational Streamlining Cubastion’s strategic approach led to operational benefits, making the system more robust and user-friendly, reducing administrative overhead and enhancing overall system reliability. Enhanced Stability The upgrade to Informatica 10.5.3 significantly enhances platform stability, allowing SBI to focus more on leveraging the tool’s capabilities rather than troubleshooting technical issues. Expanded Catalog Curation With the upgraded EDC API in informatica 10.5.3, SBI gains greater flexibility in curating the data catalog, enabling the addition of business metadata to complement technical metadata effectively.

Mitsubishi Fuso achieves seamless collaboration and efficiency through e-community platform

Impact Stories Mitsubishi FUSO’s Transformation with eCommunity Platform Boosting collaboration and efficiency with Cubastion’s secure and user-friendly eCommunity platform Company Name Mitsubishi FUSO Industry Automobile Location Yokohoma, Japan Implementation Zero Defect eCommunity Platform THE STORY Mitsubishi FUSO, a leader in commercial vehicles, prioritizes innovation and knowledge exchange. To address inefficiencies in manual data handling, FUSO partnered with Cubastion to develop the eCommunity platform, which enhances knowledge sharing within their Zero Emission Transportation initiatives. Challenges Faced Knowledge Management Mitsubishi FUSO faced challenges with scattered information across PDFs, PPTs, and the intranet, leading to knowledge silos within departments and limited reach of presentations. Geographical Imapct As a global company, language barriers posed significant challenges for Mitsubishi FUSO, hindering access and understanding of very crucial information, particularly for non English speakers who experienced inconsistent user experiences. Security & Compliance Manual data management practices at Mitsubishi FUSO raised concerns over data accuracy and compliance, while the lack of centralized access control heightened security risks. The Solution eCommunity Platform We created an eCommunity Platform that authenticated access through Single Sign-On ensuring seamless access and enhanced security that provided support for multilingual language switching, ensuring a consistent user experience for diverse global audiences. Cubastion’s ticket system facilitated detailed issue reporting and resolution, ensuring swift responses and user satisfaction. Cubastion integrated an automated chatbot that provided instant answers, streamlined information access, and enhanced user support. Finally, we crafted a data visualization and analytics dashboard that helps provide a snapshot view of activities. Download Full Case Study Business Outcome Accelerated Innovation and Collaboration Improved efficiency by breaking down knowledge silos, fostering seamless cooperation, and empowering a diverse workforce, leading to fresh ideas and global-scale innovation. Increased Employee Engagement and Productivity Personalized content delivery and streamlined communication, resulting in greater satisfaction, deeper engagement, and optimized task focus. Quicker decision-making and problem-solving capabilities Timely access to information, collaborative knowledge sharing and efficient issue resolution, reduced inaccuracies due to data mismanagement, minimizing downtime, and amplifying overall productivity. “We are pleased to have a tailored solution to resolve our FUSO’s information and app integration challenges. Cubastion’s flexible and scalable eCommunity solution helped us navigate the real-time information exchange, offering competitive advantages and faster decisions. Our staff is happy to use the user- friendly platform” Vice President, FUSO

Revolutionizing Service Analytics by Unveiling Centre of Competence Portal

Impact Stories Revolutionizing Service Analytics by Unveiling Centre of Competence Portal Driving innovation, ensuring excellence, and leveraging Salesforce’s robust analytics, with our tailored dashboards Company Name FUSO Industry Automobile Location Japan Implementation Enhanced Visibility & Analytics Application Centre of Competence Portal Background Fuso, an automotive company, faced difficulties in monitoring job card details and implementing advanced data visualization for predictive maintenance and financial analytics. Additionally, they lacked a platform for managing customer feedback, complaints, and service-related tickets. To tackle these challenges, Fuso aimed to develop a Centre of Competence (CoC) for specialized capabilities and additionally create a Digital Service Support (DSS) platform for streamlined ticket management. Our Approach Custom Dashboards for Better Insight and Informed Decision-Making We adopted a strategic approach to developing personalized, meaningful dashboards, leveraging Salesforce and its capabilities by going above and beyond the Salesforce platform’s Vanilla options. We identified opportunities to improve visibility, analysis, and decision-making by utilizing simple yet effective dashboard designs. Challenges Faced Tracking Digital Service Centre (DSC) System Job Card Data: Fuso needed a systematic approach for tracking and visualizing job card data within the system, which inhibiting effective data analytics. Absence of Ticket Management Platform Fuso required a platform for managing customer feedback, complaints, and service-related tickets. DSC Integration with COC DSC integration with COC used the internet for uptime tracking, necessitating a comprehensive solution. Data Analytics and Visualization There was a need of a user-friendly interface for visualizing data and analytics related to job card data, ticket management, and existing support systems. Issue Escalation and Reporting The existing system lacked the capability to highlight areas of concern, delays, and attention, making it challenging to address issues promptly and efficiently. The Solution Uptime Tracking Implemented an uptime tracking system that seamlessly integrated with the DSC System for all job card details. Applied logics for data analytics and visualization, enabling stakeholders to monitor start-end times, average resolution time, etc., for both active and closed job cards related to eCanter vehicles. Digital Service Support Designed and built as Central Hub for communication to streamline the process of raising feedback, tickets and enquiries. It includes a monitoring dashboard embedded with KPIs, offering CoC agents with the capability to create tickets seamlessly. Dashboard for Data Visualization and Data Analytics Developed user-friendly dashboards for critical data visualization, enabling users to track KPI’s related to vehicle maintenance and service through Queries Functionality (Filter, sort, search etc), facilitating better monitoring of operational efficiency. Integrated Analytical Dashboard Solution for Multi-Service Support Designed and developed data import structure and Analytical dashboard for existing CSC, CAS, 24-Hour Roadside Assist and financial support, collating with other systems for dynamic business analytics. Azure Service Bus for DSC and COC Integration Proposed Azure Service Bus as intermediate API middleware, keeping in mind secure data transfer, integration & consistency by enabling real-time notifications & synchronized updates. Role Based User Access Control & Permission Management Configured role-based access to data and control through dynamic CRUD operations on Permission Sets, ensuring users only have visibility and operational access aligned with their roles and responsibilities. Download Full Case Study Business Outcome Seamless Communication The mail escalation trigger and centralized communication facilitate prompt communication and issue resolution. Improved System Security Integration with Azure Service Bus and Role-based user access control and permission management, coupled with alerting mechanisms, bolster data security and minimize risks of unauthorized access or breaches. Enhanced User Productivity & Efficiency User-friendly interfaces and streamlined navigation facilitate efficient access to relevant functionalities and data, improving user productivity and operational efficiency within the FUSO environment.

Streamlining the Mercedes – Benz Service Experience with DSD Tab

Impact Stories Streamlining the Mercedes – Benz Service Experience with DSD Tab Revolutionizing Automotive Service: The DSD Tabs Application Company Name Mercedes – Benz Industry Automobile Location India Implementation Improved Operational Efficiency and Increased Throughput Application DSD tabs Background The existing vehicle inspection application for service advisors lacked modern features and compatibility, leading to inefficiencies and customer dissatisfaction. With outdated technologies and inadequate support for updates, it hindered the ability to conduct thorough vehicle checkups and generate comprehensive reports. Our Approach Streamlining Service Processes To address these challenges, a new application, the DSD Tabs, was developed using Flutter, ensuring compatibility with both iOS and Android platforms. This application aimed to provide service advisors with a user-friendly interface for conducting comprehensive vehicle checkups and generating printable PDF reports for customers. Challenges Faced Outdated Legacy Systems Legacy applications often lack compatibility with modern devices, hinder real-time updates, and struggle with integration, leading to inefficiencies and data silos. Manual Processes Manual inspection processes and report generation were time-consuming, prone to errors, and lacked transparency for customers Redevelopment Complexity Navigating the intricacies involved in redeveloping the DSD Tabs application from scratch, including the need to analyze existing functionalities, migrate data, and incorporate new features, all while minimizing disruption to ongoing service operations and ensuring a seamless transition for users. The Solution Mobile-First Experience The mobile app empowers service advisors with on-the-go access to customer information and inspection tools. Automated Reporting The app generates detailed and transparent reports after inspections, ensuring clear communication with customers. Comprehensive Checkups Service advisors can input various details about the vehicle, including dents, parts assessment, tire depth, replaceability, and engine oil status, ensuring thorough checkups. Customer Feedback Mechanism The app allows agents to add customer feedback, empowering dealerships to continuously improve their service. Secure Data Storage All customer data is securely stored in the CMS backend system, ensuring the confidentiality and integrity of customer information. Download Full Case Study Business Outcome Increased Efficiency Streamlined workflows, automated tasks, and mobile access to information free up service advisors’ time, boosting productivity. Data-Driven Decision Making Access to comprehensive customer data stored in the CMS backend system empowers the business to make informed decisions, identify trends, and optimize service offerings based on customer preferences and feedback. Enhanced Customer Engagement Leveraging the DSD Tabs application’s features such as detailed service estimates, over-the-counter inquiries, and customer feedback sections, the client can foster stronger engagement with customers, leading to increased loyalty and satisfaction.

Airtel Postpaid Digital Transformation

Impact Stories Airtel Postpaid Digital Transformation Enhancing Airtel’s Mega Industry Landscape: Optimising Large-Scale functions, Ensuring Data Integrity, Guaranteeing Data Reliability and Elevating Enterprise Satisfaction. Company Name Bharti Airtel Industry Telecom Location Gurugram, Haryana Implementation Optimised Efficiency, Streamlined Operations Application Transformative, Robust, Dynamic Platform THE STORY Airtel, headquartered in India, is a formidable global communications solutions provider. It serves over 574 million customers in 17 across South Asia and Africa, reaching over two billion people, with 2000 plus Enterprises and Govt. clients. Their vision centres on enhancing customer experiences and fostering lasting relationships in the telecommunications industry. Challenges Faced Performance issues in Airtel’s Siebel CRM Transition Airtel’s adoption of Siebel CRM, with frontend-centric customization against Oracle’s advice, has led to severe performance challenges. Excessive server trips from frontend logic implementation have resulted in inefficient processes and slow system performance, hindering effective CRM utilization and business operations. Data inconsistencies arising from Service Request Handling Airtel’s system encountered data inconsistencies across multiple platforms due to incomplete updates and disparate information handling in service requests (SRs). Instances of incomplete SRs led to violations of open SR checks upon subsequent logins. Furthermore, alterations made in one system, such as billing or reporting, failed to reflect in others, resulting in discrepancies in the information available to users. Challenges in Bulk B2B Process Management Difficulties in efficiently managing bulk B2B processes, especially in registering multiple contact details. Clients submitted customer details in CSV files, resulting in errors and discrepancies during data entry. The Solution Cubastion developed a strategic roadmap, defining CRM goals and supported processes to address data fragmentation issues. Efficient Service Request Management Information was stored in the database only upon completion of tasks, preventing the premature commitment of incomplete SRs to the database. Multiple tasks were created for different systems involved in processing service requests, such as billing, network, reporting, and Optimus. Updates from these tasks were synchronized with the UI, and only when all tasks were completed was the service request closed. Enhancing Performance through Backend Migration Transferring the custom code from the frontend to the backend, ensuring that UI-related components remained in place. By rebuilding the customizations on the backend, the processes were optimized, leading to enhanced performance. Systematic Backend Process for Bulk Registrations Through meticulous validation procedures, the likelihood of inaccuracies in the registration process was minimized, contributing to enhanced data integrity and operational efficiency. Download Full Case Study Business Outcome Enhanced User Experience Users no longer encountered discrepancies in information as updates were reflected uniformly across the UI after completion of associated tasks. Enhanced Data Accuracy Robust validation processes minimized errors and discrepancies in bulk registrations, ensuring accurate customer data entry. Compliance with Best Practices Aligning with Oracle recommendations ensured a more sustainable and scalable CRM environment for Airtel.

Jute Smart 2.0

SUCCESS STORY Jute Smart 2.0 Digitally Transforming India’s Jute Procurement Ecosystem Company Name Jute Commissioner Industry Textile Location India Impact How Jute Smart 2.0 Enabled a 70% Boost in Procurement Efficiency Across India Application Web & Mobile Application A CASE STUDY The Office of the Jute Commissioner (JC), headquartered in Kolkata, plays a central role in regulating and promoting India’s jute industry. From raw jute marketing to the production of finished jute goods, the JC oversees end-to-end operations under the Jute & Jute Textiles Control Order, 2016. It also advises on policy matters, ensures quality standards in collaboration with the Bureau of Indian Standards (BIS), and coordinates with 20+ State Procurement Agencies (SPAs) responsible for supplying jute sacks for food grain distribution across India. The Need for Transformation The previous Jute Smart 1.0 platform was built on outdated technology, burdened with manual, paper-based processes. It lacked the ability to integrate with external systems such as the Railways (FOIS), logistics partners like CONCOR, and banking institutions. Security weaknesses, poor scalability, and fragmented workflows were stalling operations and increasing compliance risks. The leadership recognized the urgency and set out to modernize the entire ecosystem through a bold, technology-driven roadmap driven by Cubastion. Challenges Faced Business Challenges India s jute procurement system spans SPAs, mills, inspectors, transporters, and consignees each with critical roles. However, legacy bottlenecks impeded performance: Operational Inefficiency Manual approval of indents and payment reconciliations took weeks. Lack of Quality Oversight Absence of real-time inspection tracking led to frequent disputes. Supply Chain Blind Spots No end-to-end visibility across shipments and deliveries. Compliance Complexity Paper records made audits timeconsuming and prone to errors. Disconnected Stakeholders SPAs, mills, and JC worked in isolated silos. The Solution To meet these challenges head-on, Cubastion partnered with the JC to reimagine the procurement lifecycle. Jute Smart 2.0 is a cloudnative, microservices-based digital platform designed to bring agility, transparency, and scalability to jute procurement. Microservices Architecture 18+ loosely coupled services (e.g., Order Management, Inspection, Payments), managed via Kubernetes for high scalability and fault isolation. Real Time Workflow Orchestration Kafkaenabled event streaming to ensure instant communication across stakeholders. Robust Security : Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), digital signatures, and audit logging. Seamless Third Party Integrations L FOIS and CONCOR for GST-compliant einvoicing and shipment tracking. L Banking APIs for real-time payment status and validation. Download Full Case Study Key Areas of Expertise Demonstrated Enterprise Architecture Redesign Replacing a legacy monolith with modular, scalable microservices Cloud Native Development Designing the system for cloud scalability, reliability, and agility. API Integration & Orchestration Creating secure, real-time interfaces with Indian Railways (FOIS), CONCOR, and banks. Process Digitization Converting multi-stakeholder workflows to end-to-end digital formats.

Transforming Digital Asset Financing for Institutions

Impact Stories Transforming Digital Asset Financing for Institutions Legacy constraints, innovative solutions Company Name Switzerland Industry Crypto Location Switzerland Application CLST 2.0 Background Early digital asset lender CLST faced limitations in its aging platform (CLST 1.0) as the crypto landscape boomed. Partnering with Cubastion, CLST embarked on a complete overhaul to become a leader in the new era of digital asset lending. Our Approach Holistic Transformation Cubastion’s strategic approach to revitalizing CLST encompassed a multifaceted array of innovative solutions, each tailored to address specific challenges and elevate the platform’s performance. From overhauling the technology infrastructure to enhancing risk management, integrating seamless features, and fortifying security measures, every aspect of CLST underwent meticulous refinement. Challenges Faced Outdated Technology CLST 1.0’s outdated technology hindered flexibility, innovation, and integration, limiting user satisfaction and competitiveness. Inaccurate Metrics Challenges with inaccurate metrics (LTV, Maintenance LTV) lead to unreliable data, undermining trust and decision-making. Complex Onboarding Process The complex onboarding process (unclear procedures, communication issues) frustrated users and hindered adoption Inefficient Risk and Compliance Management Manual risk and compliance processes caused delays and errors and hindered adaptation to changing regulations, raising operational risks. The Solution Unified Portal Development Cubastion built a unified portal with RBAC (role-based access control) to streamline user experience, limit access to relevant areas, improve operational efficiency, and enhance security. Wallet Integration and Payment Options Introduced integrated wallet functionality for bank accounts and digital currencies, enabling direct payments and flexible management for different transactions and currencies. RFQ Negotiation Options RFQ system lets you send inquiries to multiple lenders, compare offers within each RFQ, and seamlessly transition to loan processing upon acceptance Implemented two RFQ negotiation methods Grid for structured numerical offers Chat for direct communication, improving loan term negotiation efficiency LTV Calculator Empowering users with LTV calculator for informed borrowing decisions and Integrated loan pricing calculators within RFQ for accurate negotiation. Collateral Management and Rebalancing Launched collateral management feature that tracks asset values, automates rebalancing, and offers visibility into holdings, balances, payments, and loan statuses. Technological Overhaul Deployed to AWS cloud for scalability, flexibility, and better platform performance, leveraging microservice architecture for modularity, independent deployments, and improved maintainability. Additionally, implemented React framework for a dynamic, responsive, and user-friendly interface. Counterparty Management Incorporation of features to promote trust and collaboration in trading through “Good to Trade” friend requests for forming partnerships and a robust counterparty management system for adding trading partners. Enhancements to compliance and risk assessment Addition of TRM lab IDs to their platform for improved financial details retrieval for accurate risk assessment, streamlined input system for efficient review by compliance and risk teams, and enhanced dispute resolution and regulatory compliance. Download Full Case Study Business Outcome Streamlined Onboarding Process CLST 2.0 streamlines onboarding with features like Onboarding Forms and Document Sections. This feature reduces paperwork, saves time, and gets clients to liquidity faster. Compliance Management CLST ensures regulatory compliance through its Compliance Team. They monitor alerts, manage search IDs, and leverage TRM Labs & Comply Advantage to mitigate risks and safeguard client & stakeholder interests. Effective Communication Built-in chat facilitates real-time collaboration among teams and clients, boosting productivity and client satisfaction (onboarding, RFQs, compliance).